Return

30-Day Return Policy.

We want you to be completely satisfied with your purchase from Jimmie Jack Gear. If you’re not satisfied, you may return eligible items within 30 days of the delivery date. Please follow these guidelines for returns:

  • Eligible Items: Only unused and unaltered items in their original condition, with all tags and packaging, are eligible for returns.
  • Return Process: Contact our customer support team at [email address] or [phone number] to initiate the return process. You will receive instructions on how to return the item.
  • Return Shipping: Customers are responsible for return shipping costs, except in the case of a defective or incorrect item.
  • Refund: Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued within [number] business days in the original form of payment.
  • Exclusions: Personalized and custom-made items, as well as gift cards, are non-returnable.

Please note that this policy does not affect your statutory rights. For more information, please contact our customer support team.

If you have any questions or need further assistance, please don’t hesitate to contact us at [contact email] or [contact phone number].

Thank you for shopping with Jimmie Jack Gear!